Customer Service Graduate Scheme

This job has closed

£ Competitive
West Midlands
Deadline: 23rd February 2020
Start date: ASAP
Job type: Graduate job

About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.In Customer Services we pride ourselves on delivering world class service day in, day out.  We continually invest in developing our systems and people capability in order to deliver the service our customers value. This is backed up by a winning performance leadership approach.   We have a wide variety of exciting and challenging roles within our Claims, Underwriting and Customer Services Operations areas, with opportunity for talented professional trainees to contribute towards evolving the service provision that we are renowned for. 

The Role

Looking for an opportunity to grow with a successful company, enjoying on-the-job learning and gaining professional qualifications whilst adding value to the business?  Then, look no further. Our Graduate Scheme is a real investment in you. With ambitious plans ahead here at NFU Mutual, we’re looking to find and develop individuals who have the potential to shape the future of our £billion, award-winning organisation

Job Specification

Our 3 year trainee scheme will:

See you working within the Customer Services Division predominately based in our Head Office in Stratford upon Avon.

You will have a series of placements across the Customer Service’s Division and an opportunity to experience life in one of our regional offices (York or Bristol).

You will experience a variety of roles in areas including Claims and Underwriting and gain a real understanding of how to manage relationships effectively to bring about the right solutions for customers.

You will be offered opportunities to be involved with delivering projects and change initiatives that enable real business benefit.

You will develop your leadership, judgement and decision making skills. We will support you in obtaining relevant professional qualifications such as the CII Certificate in Insurance, and PRINCE2 Practitioner (Project Management qualification).

Person Specification

We are looking for people who:

•Possess strong verbal and written communication skills

•Are great at building rapport and delivering exceptional service

•Are self-motivated and able to work within tight deadlines

•Work effectively both in teams and individually

•Are keen to develop, learn new skills and challenge themselves to be the best they can be

•Have a positive attitude and plenty of ambition and drive to add value

•Are innovative and advocate change

•Have good analytical/ problem solving skills


You will have obtained a 2:2 degree or above from an established academic institution

NFU Mutual

NFU Mutual is one of the leading general insurers and financial services organisations in the UK.