Financial Servicing Advisor - The North View Group

Salary: £17,500 to £20,000 + benefits + OTE
Location: Central, Maidenhead
Start date: ASAP
Sectors: Customer Service, Secretarial & Business Admin, Finance,

This Servicing Advisor role is a great opportunity for ambitious graduates looking to start their career in the financial services sector.

The principle responsibility of a Servicing Advisor is to communicate and negotiate with customers and/or their representatives (e.g. solicitors, debt advisors, brokers) to rehabilitate and provide solutions to defaulting loans and mortgages through contact and consultation.

Key responsibilities include:
• Carrying out telephonic, post and email duties
• Completing Data Protection Act checks
• Handling standard queries and transferring non-standard enquiries to specialist departments
• Taking payments from customers & authorized parties including setting up Direct Debit instructions
• Effectively negotiating arrangements offered
• Accurately capturing information to assess customer circumstances
• Upholding and promoting the company’s customer experience framework to ensure we do the right thing for our customers, people and clients
• Adhering to Special Servicing Policies and Financial Regulations & Legislation

We offer comprehensive training in our Training Academy so experience in this field is not necessary.