Graduate RoadCrew Support - BigChange

Company: BigChange
Job Title: Graduate RoadCrew Support
Location: Leeds
Salary: Between £20-23k DOE
REF: J10628:LEE:GRCS
Sector: IT - Software

BigChange is looking to grow their Roadcrew Support team to keep delivering the mobile resource management solutions they're known for. They work with businesses of all sizes to bring them highly intuitive, all-in one solutions and significant return on investment.

Innovators in their field, BigChange want to bring on board articulate graduates to manage client relationships. This is a fantastic role for a graduate interested in relationship management and technology - you'll benefit from market leading training and development in both areas, with a company well-established in its field.

What you get:

• Competitive starting salary of between £20-23k
• 33 days holiday, plus bank holidays, plus 'BigChange Birthday'
• Extensive training and support including a 2 week induction program
• Warm and inclusive work environment that includes a number of social events (to return once safe)
• Subsidised gym membership
• Free yoga classes
• Healthcare and Pension

Responsibilities:

• Support the roll-out of new applications and system information, changes and updates
• Troubleshoot system & network problems
• Diagnose & solve hardware/software issues
• Install & configure computer hardware operating systems & applications
• Resolve customer issues, escalating them to relevant people where necessary
• Act as intermediary between client and service teams
• Identify business needs and find ways for the businesses products to add value
• Provide accurate and meaningful feedback to customers
• Provide administrative support as necessary

Requirements:

- Educated to degree level
- Previous customer service experience
- Excellent communication/interpersonal skills
- Interest, or solid understanding of IT including; Word, Powerpoint and experience using spreadsheets and databases
- Ambitious and determined to succeed

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

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