Product Support Specialist
Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our product support specialists provide exceptional support to our users.
In this role, you will be providing support to our customers across the world and helping them to give the best care to their patients. You will collaborate with other teams and work closely with NHS and government leaders to solve complicated customer issues with your understanding of our technology.
You will represent the voice of the clinicians and administrative staff that use our system by providing insights, feedback and analysis to other teams. You will also play a key role in managing the launch of innovative products and updates to enhance our system.
Your career will progress rapidly in this role. Our product support specialists are frequently involved in key meetings with senior NHS leaders and have plenty of opportunities to travel internationally.
TPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care. Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future.
TPP has been consistently recognised as an outstanding graduate employer. In both 2017 and 2018 we were awarded the “Top Company for Graduates to Work For” and for the last three years we have won the “Graduate Salary” category by the JobCrowd. We have also been named in the Times Top 100 Graduate Employers list for both 2019 & 2020.
Salary and Benefits
We will give you an excellent starting salary of £28,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.
You will also receive a range of benefits, including:
- Fantastic holiday entitlement
- Regular social events
- Opportunities to travel internationally
- Life insurance
- BUPA Health, Dental and Travel cover
- £200 birthday meal allowance
- Pub Fridays
To read what it’s like to work at TPP and to see our full list of benefits, visit www.tpp-careers.com
- Predicted 2:2 or above at degree level
- Minimum of eight C grades at GCSE, including English and Maths (or equivalent)
To apply, please visit https://tpp-careers.com/roles/product-support-specialist/.
Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.
COVID19 UPDATE – TPP are still recruiting however, our recruitment process has temporarily changed and it may take us longer to get in touch with successful applicants.
TPP is a leading IT company, dedicated to delivering innovative healthcare software through our four products; SystmOne, SystmOnline, SystmInsight and SystmConnect.
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